Client Associate Administrator in Uckfield, Sussex

Reference: SR-5353

Location: Uckfield, East Sussex

Salary: £19,000 + 25 Days Holiday, Health Cash Plan

Working on behalf of a leading healthcare provider, an exciting opportunity has arisen for a skilled Administrator. The successful applicant will manage clinical resource, provide administrative support to our client’s clinical teams and ensure the effective running of their on-site clinics.
The role is full time, 37.5 hours per week – Monday to Friday.
Key responsibilities:
– Management of cases to include:-
o Loading new cases
o Case reviews
o Requesting reports
o Booking appointments
o Releasing advice letters
o Closing cases
– Liaising with clients, their employees, internal staff and 3rd parties via telephone, email, and letter.
– Working within company/client SLAs and notifying the Team Leader of any difficulty in achieving these.
– Escalating complex cases or those that are progressing slowly to relevant colleagues.
Essential Requirements:
– Good verbal and written communication skills
– Initiative and a proactive approach
– Willing to take an active role in one’s own development
– Experience in a customer service, case management or Occupational Health environment
– Good IT skills to include the use of database systems, Outlook, Word, and Excel.
Salary: £19,000 + 25 Days Holiday, Health Cash Plan

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